STEP 1: CONTACT A QUALIFIED CONTRACTOR
If you are reading this document, you have already taken the first step toward ensuring a positive contracting experience. Choose a contractor who is licensed, bonded, and insured. Check for a permanent address and phone number to make sure the contractor is a legitimate local business.
STEP 2: FILE A CLAIM WITH YOUR INSURANCE AGENT
Contact your insurance agent or company to notify them that you have suffered damage and need to file a claim. Your insurance carrier will then issue you a claim number. It is very important that you not lose your claim number. All subsequent contact with your insurance company will require confirmation of this number.
STEP 3: SCHEDULE AN APPOINTMENT WITH THE INSURANCE ADJUSTER
In addition to the evaluation provided by Keller Builders, an adjuster from your insurance company will need to review the damage to your home. We suggest that you schedule a time that allows for your presence at the appointment. Make certain the adjuster gets on your roof so as to provide you with an accurate assessment of the damage. Lastly, inquire as to when you should expect receipt of your loss summary report.
STEP 4: NEGOTIATING REPLACEMENT COST DIFFERENCES
Do not be surprised if your estimate from Keller Builders and your loss summary report from your insurance carrier do not match. Simply forward a copy of your loss summary report to one of our staff and we will be more than happy to initiate contact with your insurance company to reach an agreed upon settlement. Upon agreement by all parties to a final Replacement Cost Value (RCV), your insurance company will cut you a check for the Actual Cost Value (ACV). This figure is calculated by subtracting depreciation from the RCV. Once your insurance company verifies that Keller Builders has completed your project, they will cut you a second check equal to the value of the depreciation.
STEP 5: SCHEDULING PRODUCTION
Within three to five days of acceptance of our estimate, a Keller Builders customer service representative will contact you to confirm selection of your shingle color, any upgrade options, and a production start date. Typically materials are stocked and ready allowing us to start projects fairly quickly. For those projects that need materials to be special ordered it could take 1-2 weeks before we are able to start.
STEP 6: PRODUCTION
Unless your roof is unusually large, Keller Builders can complete a roof tear off and replacement, from start to finish, in less than two days. Our highly skilled roofing specialists can hand nail between 25-40 squares per day.
STEP 7: PAYMENT
Keller Builders never requests an upfront deposit. Rather, payment in full is due upon satisfactory completion of your roofing project.